Frequently asked questions

Here are some of our most frequently asked questions, please contact us with the form below if you need to know anything else.
  1. ?

    HOW ARE THE MEALS DELIVERED?
    Our meals are delivered frozen and packed in insulated chilltainers with an ice-pack, rest assured they will stay frozen if you don't get home from work until after 5pm on Fridays.
  2. ?

    WHEN DO YOU DELIVER?
    We deliver every Friday
  3. ?

    HOW MUCH IS THE DELIVERY FEE?
    Flate Fee of $6 to: Hastings, Napier, Clive, Bay View, Te Awanga, Poraiti, Taradale, Havelock North Flat Fee of $12 to: Waipawa and Waipukurau
  4. ?

    IS THERE A CUT-OFF TIME FOR ONLINE ORDERING?
    Yes! Orders must be placed no later than 6pm on a Tuesday evening for delivery on a Friday the same week.
  5. ?

    DOES YOUR MENU CHANGE?
    Yes! Our menu changes on a weekly basis to offer variety to our weekly customers.
  6. ?

    WHEN IS THE NEW MENU AVAILABLE EACH WEEK?
    Our menu is updated for online shopping each Thursday morning, you have until the following Tuesday to place online orders. You can still order instore or on Facebook private message for daily instore collections.
  7. ?

    WHERE DO YOU DELIVER TO?
    We deliver to any town address withing Hastings, Napier, Clive, Taradale,Havelock North,Poraiti, Bay View, Te Awanga, and Haumoana. We DO NOT deliver to addresses in Puketapu or Clifton. We also DO NOT deliver to PO Boxes or rural addresses.
  8. ?

    DO YOU DELIVER OUT OF TOWN?
    Yes! We deliver to Waipawa and Waipukurau.
  9. ?

    HOW ARE THE MEALS PACKAGED?
    All meals either come packaged in microwaveable or ovenable cardboard containers, all soups and single serve risotto's are packaged in microwaveable plastic containers.
  10. ?

    ARE THE MEALS FRESH OR FROZEN?
    All meals that are delivered are delivered FROZEN. All meals available instore are either FRESH or FROZEN.
  11. ?

    SHOULD I DEFROST THE MEALS BEFORE HEATING?
    Yes! We recommend defrosting all meals before heating as we believe they heat through better.
  12. ?

    DO YOU CATER FOR SPECIAL DIETS?
    We do have a selection of just Gluten Free, Gluten and Dairy Free, Paleo and Vegetarian dishes. All of our dishes are in separate categories so it's easy to find. It is important to be aware our Gluten Free dishes are made in a kitchen using wheat products.
  13. ?

    DO YOU RE-USE THE POLYBINS?
    YES YES YES! While polystyrene isn't great for the environment! It is great to pack our meals in so they stay frozen, we are happy to collect your polybin on your next order or drop into either of our two stores(adresses below)
  14. ?

    WHAT IF I'M NOT HOME WHEN YOU DELIVER?
    That's no problem, your meals will be in an insulated chilltainer with ice so will be fine if you are not home for several hours. We will leave them in a safe place.
  15. ?

    CAN I JUST CALL IN AND PURCAHSE MEALS?
    Yes! You can pop into either store to see what is available?
  16. ?

    HOW DO I ORDER MEALS IF I WANT TO COLLECT THEM?
    For collection instore you can order by phone 8762003 or private message on Facebook